Navigating And Understanding Your TiQ Portal

Welcome to your new Portal in TIQ!  Here your portal serves as a comprehensive resource center, empowering you with convenient self-service options and access to valuable information and tools.

We understand setting up a new portal can be overwhelming, this guide was created to support you every step of the way by providing you with the necessary understanding to help you navigate your new portal smoothly and ensuring a seamless experience.

Once Logged in, you will first see your dashboard

Here is how each item on the side navigation bar will work:

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My Profile

Here you can view and edit your profile to be sure your information is up to date

When editing your profile, you can update demographic information , upload your Photo ID, as well as add/edit your insurance information

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My Tasks

Here you will find any form or documentation that needs to be completed

Note: These tasks will come from your provider

When a form has a green check mark and is scratched through, the form has been completed. Forms without these identifiers need to be completed

Note: Once you've completed the documents listed under My Tasks, the completed PDF will go to My Documents

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My Documents

Here you can download and view any documentation shared by your provider

You can also upload a new document to share with your provider as well as search any form by name to locate it quickly.

Note: Once a form has been submitted, it can no longer be edited

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My Appointments

Here you can see information regarding your appointments.

If your provider allows for Self Scheduling, you will have the ability to schedule your appointment by selecting the staff and service needed.

If using telehealth, the Join Meeting button will not appear until the day of the event

Note: If you only see the Pay Now button, your provider may require payment before joining the session

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My Payments

Here you can view any information regarding your payment method and invoices.

By selecting +Add Payment Method you can add and save a card on file

Note: Once a payment method has been added, it can only be updated by contacting the provided

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You can also view your invoices and Pay the open ones.

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‍Switch Account:

If you have an account linked to yours, you can switch to the merged account from here. Click here to learn how to use this feature.

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Support:

From here you are redirected to the Client Support Page.

From here you can access FAQs and articles to understand your portal.