This guide will walk you through the different types of alerts you may encounter in the Dashboard, what they mean, and the best practices for handling them.
NOTE: The type and number of alerts you’ll see in your Dashboard depend on the permissions you’ve been granted.
There are four categories of alerts:
IMPORTANT: The E-Prescription Alert alert will appear only if you have the Prescribe iQ feature in your account.
These alerts will be triggered whenever one of the following document types is due based on the frequency set for this in Practice Manager. This means that the document was either never started or it was saved as a draft only and it is pending submission
IMPORTANT: To clear the missing document alerts, the specific document that triggered the alert should be completed. The best way to do this once the alert was triggered is by clicking directly on each alert and that will take you to the specific document that must be completed.
TiQ can alert you when any of these operational situations occur:
If any of the following documents don’t have at least 1 of the required signatures, you’ll get a missing signature alert. These alerts will be cleared out until all signatures are present in the document.
Click Here to learn how to request a remote signature for documents
These alerts will trigger for: