TiQ Help Center

Release 1.91 & 92

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Activity Log Enhancements

The Activity Log has been expanded to include additional actions across the platform, providing greater visibility into user activity.

  • Calendar iQ: Tracks when events are created, edited (including drag-and-drop changes), or deleted
  • Ledger: Tracks key financial actions such as adjustments, refunds, settlements, insurance payments, and invoicing
  • Client Profiles: Tracks when client profiles are created, updated, or deleted

Each activity entry includes:

  • The user who performed the action
  • The affected client (when applicable)
  • A clear description of the action performed
  • A timestamp based on the Practice Time Zone (or UTC if not set)

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Statement Enhancements

Improved Balance Display

  • Statement balances now display as positive values for amounts due
  • Credits (overpayments) are shown as negative values
  • Fully paid items display as $0.00

Display for Denied, Deductible and Rejected Claims

  • Statements now show $0.00 or the correct payment amount for denied, deductible or rejected claims

Improved Total Calculations

  • Statement totals now include adjustments and refunds
  • Totals accurately reflect all payments and transactions shown on the statement

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ZIP Code Field Update

ZIP Code fields now support extended formats (5, 6, 9, and 10 digits), including the use of a dash when applicable.
This ensures compatibility with payer requirements and improves data accuracy across the system.

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Payer-Specific Rule for Claim Box 33 (Billing Provider NPI)

A new configuration allows practices to define payer-specific rules for the Billing Provider NPI in Claim Box 33.

  • Supports different NPI values based on payer and provider combinations
  • Defaults to the Practice/Group NPI when no rule is configured

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Revision Needed Alert Log – Note Type Column

A new Note Type column has been added to the Revision Needed alert log to improve visibility and prioritization.

  • Displays the type of note associated with each alert
  • Available for sorting and included in exports

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Supervisor Display in Treatment Team

  • Supervisors now appear automatically in the Treatment Team without requiring a page refresh
  • Prevents duplicate entries when already assigned
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