The TiQ Support Ticket Portal is a great way to keep track of your open support tickets or review any previously closed ones. In this guide, we'll walk you through every step, from registering to access it, from navigating it successfully.

To access the Support Ticket Portal:

- Navigate directly to the Support Ticket Portal

- When submitting a ticket, click on the Support Ticket Portal link.

You'll be redirected to the Sign In page.

If this is your first time logging in:

Select Register Here

Enter your email and create a password.

IMPORTANT: The email address must be the same associated with your TiQ account. The password could be different than your TiQ account password. ‍

Select Save Password

A verification email will be sent to your email address.

In your email inbox, follow the instructions on the email to complete the process.

Once you click on Verify Email Address, you'll be redirected again to the Sign In page.

Enter your credentials and click Sign In.

You will now access the Support Ticket Portal and view all tickets.

To view the TiQ Help Center, select Knowledgebase on the top right corner

You will see the following info regarding your tickets:

- ID: This is auto generated when a Ticket is Created

- Subject: This is created when a TiQ Support Member has contacted you regarding your query

- Created Date: When the ticket was created

- Last Activity: When was the last Activity on the ticket

- Status: Whether your ticket is currently Open or Closed

To view details for a ticket simply click on it.

You will now be redirected to the detailed page of the selected ticket

To reply to a ticket, simply start typing in the Reply To section

NOTE: On the Support Ticket Portal you can only reply to Open tickets. Feel free to reply from your email inbox to reopen a closed ticket.

To expand the reply box, select the right corner and drag down

To send an attachment with your email, select Attach File

To send your reply to support select the Send button

You will now see your reply listed under the Ticket Detail page

Select View All Tickets or Tickets at the top to go back to your list of tickets.