As a reminder, the following tasks must be completed before you can begin billing insurance using TiQ

• Your company's insurance billing settings must be complete and accurate within your company settings
• The client, associated with the claim being processed, must have complete and accurate insurance information within their client profile
• To receive communications (e.g. ERAs, Verification of Benefits) from the clearinghouse, you must complete the enrollments necessary for the provider.

Within TiQ, secondary claims are generated at the same time as primary and will be shown in pending primary status once a calendar event has been marked attended. Claims are only generated for clients that have insurance info entered into their client profile.

IMPORTANT: If any changes are made to the event, prior to the claim being submitted, the information will update on the claim log main page and the claim form.

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From Insurance iQ, select Secondary Claims tab.

NOTE: Once ERA from primary is received the Secondary claim status changes to Ready to submit.

Select the Secondary Claim you want to process and manually submit the claim.

Once a notification returns from the clearinghouse, the new notification column displays a Notification Bell until viewed.

Select the Row of the claim you wish to check notifications for to view notifications and take the appropriate actions.

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Note: Once the notification has been viewed, the bell icon will be removed.

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Click here to understand claim statuses.

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