To issue a refund:

Navigate to the Ledger, find the specific transaction you’d like to refund, and click on the three dots to the right‍

Remember: You can also access a client’s personal ledger by going to Client Profile > Billing Overview > See All Billing Transactions.

Select the Refund option.‍

‍Once the Payment Refund pop-up window appears, select Refund

‍Enter the amount you would like to refund and select Confirm

NOTE: You can’t refund more than what was originally collected for that transaction.

‍You will find your transaction now listed under the Refund column on the Ledger‍

IMPORTANT: The refund will go back to the original payment method used. For example, if the payment was made by credit card, the refund will go to the same card.

Adjusting a balance‍

You have the ability to record positive and negative adjustments to increase or decrease a client’s balance depending on the scenario.

IMPORTANT: Adjusting a balance does not close any open invoices. Even if the balance becomes $0.00, the invoice will still show as open if payment was not collected.

Navigate to the Ledger, find the specific transaction you’d like to refund, and click on the three dots to the right‍‍

‍Select Adjust

Enter the adjustment amount and select Confirm. The remaining balance will update automatically.

The adjustment will now be reflected in the Ledger, and the balance will be recalculated.

Settling Invoices

Settling an invoice means closing it, whether it has been paid in full or not. This should only be done if you are no longer expecting payment.

IMPORTANT: Settling an invoice is a final action and cannot be undone. The invoice cannot be reopened once it is settled.

Navigate to the Ledger, find the specific transaction you’d like to refund, and click on the three dots to the right‍‍

Select Settle

‍ On the warning screen, confirm you would like to settle this invoice by typing Settle in box. Then select Confirm to proceed

The invoice will be closed and will no longer appear as open in reports.