If your practice has the Video iQ Paywall setting activated, your client will not be able to access their unique meeting link through the client portal until they have paid the associated invoice.

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If you need to bypass this setting and allow the client into their meeting without payment being completed, follow these steps:

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Navigate to Calendar iQ.

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Select the Event you would like to allow access to.

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Select the toggle to allow the client access to their meeting link.

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