One of the benefits of utilizing the TiQ insurance feature is the ability to have your ERA (Electronic Remittance Advice) post directly to the transaction ledger. This allows for payments to be easily tracked.

How to Enroll with insurance payers for ERA communication:

To receive ERA's back into the TiQ system you will first need to be sure that you have enrolled successfully with your Payer. ERA availability is  dependent on each individual insurance payer.

Once enrolled, you can find a list of the ERAs received back into TiQ by selecting Insurance iQ and then Insurance ERA's tab from the side navigation bar.

Here you will see all ERA's for the entire practice.

Select the ERA you wish to view by selecting the line item. The Full ERA will open. The amount of information displayed on an ERA will be payer dependent.

Here is an example:

Within the section called  "ERA Charges" You will see a breakdown of allowed and paid amounts.

This information translates to the client's ledger automatically:

- Service Date

- Practice Location

- Insurance Company

- Insurance Payment

‍Note: Any further adjustments and payments that need to be recorded for this line item can be done by selecting the 3 dots on the left-hand side.

Learn More about Adjustments Here

Important: If payer contracted rates are configured, adjustments from ERAs will not be posted to the client’s ledger.

Tip: To avoid overages, the contracted rate should be lower or different from the default full service fee. If both amounts are the same, overages may occur since adjustments will not be posted.